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Product Details
Introduction
More Than Just Support - A Business Partnership
The NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.
OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
Professional Configuration and Setup Assistance
Schedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.
Extended Warranty with Next Business Day Replacement
Once your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.
Features
License quantity
1 license(s)
Number of years
1 year(s)
Service type
ProSupport
Service time (hours x days)
24x7x365
Phone support
Y
On-site support
Y
Compatibility
GSM7352S RD52xxxx RN322xxx RN422xxx RN12Pxxxx RN12Sxxxx RN12Txxxx RR3312xx RR4312xx WC9500 XCM89xxx XSM7224 XSM7224S XS748 XSM4324CS XSM4348CS XSM4324S XSM4348S XSM7224 XSM7224S
