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Product Details
Introduction
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Features
Number of years
1 year(s)
Type
On-site
Next Business Day (NBD)
Y
Service time (hours x days)
9x5
On-site support
Y
Compatibility
Scanjet Enterprise 8500 fn1, Digital Sender Flow 8500 fn1
HP segment
Business, Enterprise
Supplier features
Support type
Onsite repair
Place of service
Onsite
Warranty coverage
Post warranty
Coverage details
Standard workdays - 9 hours
Duration
1 year
Response time
Next business day response
Service method
Onsite repair
Additional support option
Defective media retention
Care Pack type
Electronic
Coverage period
12 month(s)
Warranty type
P
